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 OPERATION DIGNITY
SENIOR DIRECTOR OF OPERATIONS

 
 

 THE SUCCESSFUL CANDIDATE WILL NEED TO WORK FROM THE OAKLAND, CA OFFICE FIVE DAYS PER WEEK.

ABOUT OPERATION DIGNITY

Operation Dignity has been on the frontlines of addressing the homelessness crisis, particularly among veterans, for almost 30 years. Established in 1993, Operation Dignity (OD) is a nonprofit organization that operates emergency, transitional, and permanent housing programs in Alameda County. Our mission is to create pathways to health and housing for the most vulnerable individuals experiencing homelessness in our community, with a special focus on veterans and people living in encampments. We help participants reach their housing goals by providing a continuum of service from comprehensive street outreach and shelter to permanent supportive housing. 

We are the largest transitional housing provider for veterans in the county, and the only such provider in the area serving women veterans and veterans with children. In 2021, we placed 70% of the veterans who exited our transitional housing into permanent housing, ending their homelessness. Among our core values are meeting people where they are while cultivating a strong peer community, inclusive of race, religion, gender, sexual orientation, and disability.

For more information, please visit https://operationdignity.org

POSITION OVERVIEW

Reporting to the Executive Director, the Senior Director of Operations (DOO) is responsible for overseeing and ensuring the effective strategic, operational, and regional activities of Operation Dignity (OD). This includes management of one program head, overseeing financial management, human resources, and all general office administration.

REPORTING RELATIONSHIPS

This position reports to the Executive Director and has four direct reports including Director of HR, Facilities Manager, Office Manager, and program lead for Rise Up Alameda.

OPPORTUNITY HIGHLIGHTS

  • Salary range is $135,000-$150,000

  • Benefits include:

    • Holidays: 13 paid holidays and 1 floating holiday

    • Vacation: Unlimited PTO for exempt employees

    • Paid Sick Time: One hour for every 16 hours worked (accrue a max of 16 days)

    • Medical/Dental/Vision Insurance: 80% of premiums covered for employees (employees are responsible for paying for their dependents)

    • Employee Assistance Program

    • 401(k)

    • Life/AD&D

  • The opportunity to create pathways to housing for vulnerable populations who are experiencing homelessness, including veterans and those in encampments. 

YOU ARE

  • Strategic, visionary leader who will use their skills as a thought partner, operational expert, and human capital partner to drive the organization forward into its next chapter.

  • Energetic and motivated to collaborate with the CEO as their "right hand" in service of Operation Dignity's goals, mission, and vision.

  • Values-driven manager who is delighted to lead and support the staff through addressing internal needs and ensuring outstanding service to external partners and stakeholders.

  • Possessing a coaching and mentoring mindset, you look forward to the opportunity to continue to build a healthy coaching and feedback culture within Operation Dignity.

PRIMARY RESPONSIBILITIES

Organizational Leadership & Management 

  • Collaborate with Executive Director to ensure the organization's ability to successfully fulfill its mission into the future.

  • Guide functional leadership team to achieve OD's strategic plan, goals and day-to-day operations.

  • Provide guidance to the Executive Director to ensure that OD's policies, procedures and activities are congruent with its mission and vision.

  • Collaborate with Leadership Team to build and lead staff to strengthen and support Operation Dignity’s programmatic, financial, funding, and operational goals.

  • Coordinate with the Executive Director and Leadership Team to promote an internal culture that reflects Operation Dignity’s values and create a positive work environment designed to attract, retain, and motivate a diverse, talented staff.

  • Coordinate with Executive Director and Director of Human Resources to update and improve staff development and training to encourage continuous learning and development.

  • Establish credibility throughout the organization as an effective listener and problem solver of people issues.

  • Act as Executive Director in their absence.

Program Supervision

  • Oversee Project Lead for Rise Up Alameda program.

  • Work with Executive Director and Project Lead to ensure the development, implementation, and evaluation of program and plans that reflect organizational and program priorities.

  • Align with Executive Director and Project Lead to ensure programmatic excellence, rigorous program evaluation, and consistent program quality.

Business Planning & Partnerships

  • Work with Executive Director to translate strategic and business plans into actionable operational plans. 

  • Oversee general operations/administration activities to ensure efficiency and economy, including facilities and equipment maintenance, purchasing, telecommunications, technology, office systems.

Financial Management 

  • Oversee Bookkeeper and assist with coordination of external finance consultant.

  • Coordinate with Executive Director, Finance Team and Program Managers on program budgeting and financial reporting.

COMPETENCIES

  • 8-10 years experience in progressively challenging management positions at a nonprofit organization

  • Strong operational experience in evaluating, developing and implementing organizational policies, systems and structures in a nonprofit environment

  • Superb business acumen and sound understanding of business strategies, financial planning, analyses, and budgeting

  • Three to five years management experience and a passion for mentoring, nurturing, and supporting staff

  • Innate ability to inspire teams and work effectively with people of all levels in the organization

  • Accustomed to prioritizing, executing, and achieving results in lean environments; always ready to engage and lend a hand where needed

  • Working with veterans and people experiencing homelessness a huge plus

  • Strong belief in the mission and culture of Operation Dignity

  • Interest in working for a mission-driven nonprofit organization and exemplifying OD's values, integrity and ethics

  • Highly proficient in Microsoft Suite (Word, Excel, Outlook, Power Point, etc.) and generally well versed in generating spreadsheets related to financial and program management

  • Bachelor’s degree required

  • California Driver’s License with clean driving record, able to drive company vehicle/truck

  • Compliance with State and County Public Health orders on COVID-19 vaccinations and boosters

EQUITY STATEMENT

“Our mission is to create pathways to health and housing for the most vulnerable individuals experiencing homelessness in our community, with a special focus on veterans and people living in encampments. We help participants reach their housing goals by providing a continuum of service from comprehensive street outreach and shelter to permanent supportive housing. Among our core values are meeting people where they are while cultivating a strong peer community, inclusive of race, religion, gender, sexual orientation, and disability.”

TO APPLY

To apply for this position, or for additional information on the opportunity, please click this link or send a copy of your resume with a cover letter to Victoria Silverman at apply@cooksilverman.com.

All applications and inquiries will receive a response and be kept strictly confidential.

Operation Dignity is an Equal Opportunity Employer.